MYPOS Pay As You Go Support includes:

  • Helpdesk access, Monday to Friday, 9am to 5pm (excluding bank holidays).

  • Helpdesk guidance with procedural and MYPOS system capability questions.

  • Resolution or explanation of MYPOS generated error messages.

  • Update of IP address for MYPOS Cloud (to a maximum of 5 updates per month).

  • Addition of e-mail addresses for MYPOS Portal Access (to a maximum of 2 per month).

  • MYPOS version updates.

MYPOS Pay As You Go Support does not include:

  • Assistance with user problems that occur during normal MYPOS operations.

  • Assistance with basic or day-to-day configuration of MYPOS.

  • Re-configuration of MYPOS.

  • Report modifications.

  • Systems development.

  • Installation of new / additional modules, systems and functionality.

  • MYPOS systems training.

  • Hardware repairs.

  • On site call outs.

  • Operating system security patches, fixes and configuration-specific updates.

  • Operating system upgrades.

  • Systems maintenance.

  • Network support.

Questions or queries?  Please e-mail the Helpdesk team who will point you in the right direction.

MYPOS Helpdesk & Systems Support (PAYG)

7th December 2018, v.2019.1

Privacy Policy

Identivue Ltd t/a MYPOS Connect

Copyright © 2019. All Rights Reserved.

  • Facebook - Grey Circle
  • Twitter - Grey Circle